Sakulove warrants this pleasure object for a period of ONE (1) YEAR, after the date of original purchase, against defects due to faulty workmanship or materials. The warranty covers working parts that affect the function of the pleasure object it does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect Any attempt to open or take apart the pleasure object (or its accessories) will void the warranty. If you discover a defect and notify Sakulove during the warranty period. Sakulove will, at its discretion, replace the pleasure object free of charge. Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period. To claim the warranty, you must contact customer.service@mysakulove.com to make a warranty claim. Shipping costs are non-refundable. This undertaking is in addition to consumer’s statutory rights and does not affect those rights in any way.

We can ship to virtually any address in the world. For most countries, we will deliver within 5-8 business days. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.